Note that the purchased license will be disabled as long as a refund is issued. If the software you've purchased has crucial technical problems within the first 30 days, we'll refund the order if the customer refuses to wait for an upgrade in the near future. In such cases, we'll refund the order if you don't need to use the product in the future. You didn't get the registration code of the purchased product within 24 hours, and have failed to get back the registration code from iSkysoft Support Center, and have not received a prompt response (within 24 hours) from iSkysoft customer service team after submitting your problem. In such cases, we'll refund one of the two products, or exchange one product for another of iSkysoft.Ĥ. You have bought the same product for 2 times or bought 2 products with similar features. In such cases, we'll refund the money you paid for the wrong product if you don't need to use the 'wrong product' in the future.ģ. Ordered a ‘wrong product’, followed by ordering the correct product from iSkysoft.
In such cases, we'll assist you to communicate with our payment platform to get back the money of EDS or RBS, but not the money of the product.Ģ.
Ordered Extended Download Service (EDS) or Registration Backup Service (RBS) besides our product, without understanding that they are not necessary. ISkysoft will approve refund requests due to the situations below, within the guidelines of its Money Back Guarantee.ġ. No refund is available if the customer refuses to provide iSkysoft customer service team with the detailed descriptions and information of the problem, or decline to try the solutions suggested by iSkysoft customer service team.Ģ.Ě refund request due to technical issues caused by software updates, if the order is over 30 days. We'll try our best to solve customer's problems. The price may also be different between iSkysoft and other companies.ġ.Ě refund request due to technical problems. A refund is unavailable due to price difference. iSkysoft may sell our products at different price in different regions.
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